Quality Improvement Officer
HFH appears to be very child centred, putting a lot of emphasis on the voice of the child, and the delivery of personalised care that meets their set outcomes. Policies and Procedures are of a high standard and reviewed regularly
HFH CLIENT
[Nurse Case manager] has been the best part of the support I receive from HFH. She has consistently keeps her promises, and has given valuable opinions with regards to new team members joining my package.
Family Member, Surrey
HFH is a really kind company and I think that so far in 30 years [of receiving care is] by far the best company that we have been with. The people that you employ (carers and offices staff) are a much higher calibre than what I have experienced in the past and much more educated. Nurses ringing me up to find out how things are going and catching up with us is quite compassionate
HFH Client, Surrey
We are now 4 weeks into our association with HFH and wanted our feedback on record. We have been delighted with the service provided from initial meeting, through familiarisation visits, to the carers becoming established in our home, it has all been seamless. The follow up and support from the nurse management team has been excellent too. We cannot speak highly enough of the carers themselves. All are friendly, skilled, adaptable and empathetic. We had expected to spend this last chapter surrounded by family and friends but COVID-19 has meant we rely on ‘Strangers’… Except they are not, all are becoming friends and the support of each and every one of them is invaluable. Thank You!
HFH Client, Hounslow
I am very happy with my care coordinator and the nurse case manager, this is the best care team I have ever had! Nurse “L” has helped save my life!
Mum – South West London
HFH has been flexible and efficient, in matching us up with the right carers for our family. [CARER] is amazing with [CLIENT]!
MUM of HFH CLIENT
We wanted to say thank you for all your support and hard work whilst being with HFH. You’ve not got an easy job but you always made me and my daughter feel prioritised regardless of any situation. Thank you so much!
CHC Nurse – South East London
HFH have very friendly staff that have listening ears. Clients are never dismissed, instead their staff make every effort to ensure needs of customers are accommodated. I have learnt so much from this great provider. Their service exceeds my expectations. I love the feedback that I receive regarding the package that CCG commissions. Keep it up
HFH CLIENT
[Nurse Case manager] He regularly checks in and visits me to make sure everything’s ok. He’s very friendly and always let’s me know to call him if I have any issues.
